Customer Returns, Refund & Privacy Policy
Too big? Too small? Doesn’t match your shoes? We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible.
If for any reason you are unsatisfied with your purchase you can return it to us within 14 days of receipt. We aim to process refunds for returned items within 48 hours of receiving goods back at our warehouse. From time of processing, it can take up to 10 working days for a refund to show on your card/bank statement.
** Extended Christmas returns **
Orders placed between 1st November and Christmas Day can be returned for exchange or credit note up until the 14th Jan 2022. This does not effect your statutory rights.
Rules of returns
When you return an item we ask that it is in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned.
For faulty items please refer to the “Returning faulty goods” section below.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at via Contact us and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy
You will be asked for information that is relevant to your return. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Boxed Golf agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name.
Need help?
Contact us at [email protected] for questions related to refunds and returns.